Frequently Asked Payment Plan Questions
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Can treatment be added to an existing payment plan?
Since HFD is not a revolving lender, each payment plan is for a specific treatment that was rendered. If a patient requests additional treatment, a new payment plan and down payment is required. Remember, it will not affect your patients credit score to re-apply.
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What if I created a payment plan with the wrong finance details?
In the event that a payment plan has been activated incorrectly and the finance amount is higher than what the patient originally signed for, your administrator will need to email the Provider Success team at [email protected]. An addendum to the retail installment contract will need to be signed by the patient in order for HFD to finance the increased cost. If a decrease is needed simply have your administrator request an adjustment from the provider portal.
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Where can I view my patient’s balance and finance information?
Individual patient finance information can be found by clicking the App ID associated with that payment plan, on the left-hand side of the details page under Finance Details.