Frequently Asked Payment Plan questions
Can treatment be added to an existing payment plan?
No — treatment cannot be added to an existing payment plan. Since each HFD payment plan is structured for a specific treatment that was rendered, plans are not open-ended or reusable. If a patient requests additional treatment, a new payment plan and down payment is required. Re-applying uses a soft credit check and will not impact your patient's credit score.
What if I created a payment plan with the wrong finance details?
In the event that a payment plan has been activated incorrectly and the finance amount is higher than what the patient originally signed for, your administrator will need to email the Provider Success team at providersupport@gohfd.com. An addendum to the retail installment contract will need to be signed by the patient in order for HFD to finance the increased cost. If a decrease is needed simply have your administrator request an adjustment from the provider portal.
Where can I view my patient’s balance and finance information?
Patient balance and finance information is found on the details page under Finance Details. To access it, click the App ID associated with that payment plan on the left-hand side of the details page.