Frequently Asked Payment Plan Questions

Get quick answers about payment plans here!

Can treatment be added to an existing payment plan?

What if I activated a payment plan with the wrong finance details?

Where can I view my patients balance and finance information?

Can treatment be added to an existing payment plan?

Since HFD is not a revolving lender, each payment plan is for a specific treatment that was rendered. If a patient requests additional treatment, a new payment plan and down payment is required. Remember, it will not affect your patients credit score to re-apply.

What if I activated a payment plan with the wrong finance details?

In the event that a payment plan has been activated incorrectly and the finance amount is higher than what the patient originally signed for, your administrator will need to email the Provider Care team at accounting@healthcarefinancedirect.com. An addendum to the retail installment contract will need to be signed by the patient in order for HFD to finance the increased cost. If a decrease is needed simply have your administrator request an adjustment from the provider portal. See our article on adjusting payment plans here!

Where can I view my patients balance and finance information?

Individual patient finance information can be found by clicking the App ID associated with that payment plan, on the left-hand side of the details page under Finance Details.