What is a Promotional Offer?
AKA – Payoff Promo/Same as Cash
Some providers have expressed interest in promotional offers that allow consumers to pay off their payment plan with 0% interest. In the market, the term “same as cash” is often used to describe similar products.
Patients can select a special offer in the application flow that allows them to take advantage of the promotional payoff period. For example, below is a 24-month offer with a 12-month promotional period. To take advantage of the promo, the consumer must make additional principal payment(s) to pay off their account within the 12-month promo period. Consumers who select the offer displayed below are automatically enrolled in the promotional offer.
How to identify if a promotional offer was selected.
Provider Portal
In the Provider Portal, a banner appears in the servicing section of the individual’s payment plan details page.
Customer Portal
There are also a few ways for patients to identify if a promo offer was selected.
- In the Customer Portal dashboard and one-time payment screen
- On the one-time payment page after the patient enters their plan ID
How do customers pay off before the promotional period ends?
Consumers can pay off their accounts by utilizing the Customer Portal or by calling Customer Support at 877-874-3877. Additional payments can be made at any time during the promotional period or the remaining balance paid in full by the date indicated in the promotional banner.