Frequently Asked Application Questions

Frequently Asked Application Questions

• Will applying impact the patient’s credit?

  HFD only performs a soft credit inquiry. By doing this, the patient’s credit will not be negatively impacted.

• Will patients with a poor credit score be approved?

  Yes! HFD offers up to 100% approval programs to ensure that every patient gets the healthcare treatment they need. Payment plan offers will vary based on the underwriting criteria.

• How long does the application process take?

  Offers will be shown immediately upon applying. On average, the entire application from start to finish will take a few minutes to complete.

• What if a patient does not have an email address?

  Patients must have an email address to apply. We are a paperless company and all of our correspondence are sent electronically.

• Is an ITIN accepted?

  Yes, ITIN numbers are accepted. They can be entered in the social security number section

• How do I fix an incorrect financed amount before an application is completed?

  If an incorrect finance amount is entered, cancel and create a new application. Please contact Provider Support at (661) 616-5204 or email [email protected]

• Can a patient leave a down payment less than the minimum indicated?

  The down payment is generated based on specific guidelines set up by your program and is designed to cover your hard cost. The down payment generated is the minimum amount allowed to cover these costs and can’t be overridden.

  The patient can make extra payments by contacting our Customer Support team at (877) 874-3877 or by visiting the customer portal.

• How is the down payment calculated?

  The down payment is determined by the program carefully selected by your account administrator and is designed to cover any hard cost incurred by your practice.

• Who collects the down payment?

  In most cases, HFD collects the down payment from the patient on the last step of the application. 

• When should Person Receiving Services be selected in the patient apply flow?

  An applicant should indicate if they are not the person receiving services if:

  • The patient is a minor in the care of an adult.
  • The patient does not have a valid social security number or tax ID
  • The patient is legally incompetent

  This allows you to still manage the account by the patient’s name.

• My patient’s application is in an approved status. How do they proceed?

  This indicates that the patient has completed up to step 3 of the application process but has not confirmed their offer or completed the payment step. The patient will need to complete the remaining steps of the application. They can re-access their application at https://originations.healthcarefinancedirect.com/validation

• Does my patient have to have a social security number to apply?

  A Social Security number or Tax ID is required to be eligible for financing. If the patient does not have a Social Security number, they can still be added as the Person Receiving Services. 

• Can my patients apply if they don’t have a bank account?

  Yes! In this case a co-applicant with valid banking information will be required, as HFD drafts monthly payments automatically each month. Payment information can be in the form of a checking or savings account, credit or debit card, and in some cases, HSA and FLEX accounts.

• Can I finance a patient with a bankruptcy?

  Yes, however, their bankruptcy must be in a discharged, dismissed, or closed status. If a patient’s bankruptcy still shows a status of open on their credit report, the application will be declined. The patient can have someone apply for them, assuming the financial responsibility, while they remain the Person Receiving Services.

• Why is an Email Address is Required on Applications?

  Serving you and your patients is our mission and having your patient’s email on file can help with that. An email is helpful right from the beginning of the application process by allowing HFD to send their agreement via email and have it signed within a manner of seconds. This gets your patient the treatment they deserve, helping you serve more patients and capture more revenue. We will also use the email address to send communications about their accounts like, payment reminders and delinquency notifications should they fall past due.

• Why is my applicant not receiving any offers?

  If an applicant receives a message during the application process, this typically indicates that the eligibility requirements have not been met for the specified service or program. Try, reapplying for a lesser amount. However, this means the applicant may not be able to receive all services immediately or may be required to leave a higher down payment. 

   

• Can I use HFD to apply for a services performed in the past?

  HFD can only cover treatments done on the same day or in the future. Unfortunately, services provided in the past are not eligible for refinancing through HFD.

• Are all pricing and service options applicable to all types of treatments?

  Please make sure to choose the correct service that matches your financing application to ensure you receive the best pricing and terms. Selecting the wrong service could result in the cancellation of your payment plan.