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Understanding ACH Debits and Authorized HFD Transactions

This article explains how HFD transactions appear on your bank account, the importance of whitelisting HFD ACH debits in PosPay.

Why We Debit

As outlined in our merchant agreement, HFD is authorized to process both ACH credits (payments to your account) and ACH debits. Debits may occur in the following situations:

  • Adjustments to Payment Plans

  • Payment Plan Cancellations

  • Unresolved Chargebacks

These debits are a normal part of payment processing and ensure that balances are accurately maintained based on real-time activity. It is critical that ACH Debit Block Filters are adjust in your online banking or cash management systems to allow ACH debits.

How HFD Transactions Appear

ACH debits initiated by HFD will appear on your bank statement with specific Company IDs (COIDs). These identifiers are essential for proper transaction recognition and reconciliation, as seen below.

  • HFD CC Holdings

    Payor ID: 2863789162

  • Healthcare Finan 
                Payor ID: 1264334437

Please ensure all of these COIDs are added to your bank's whitelist to avoid transaction blocks or holds.

Whitelisting in PosPay

To ensure smooth ACH processing: 

  1. Access the Authorized ACH Feature: Most PosPay systems will have a dedicated section for whitelist configuration, often under "ACH Authorization Rules Setup" or a similar term.
  2. Select the Account: Specify the account for which you want to add the rule.
  3. Enter the Company ID: This is a unique identifier assigned to the ACH originator and is crucial for matching transactions.
  4. Enter the SEC Code: This indicates the type of ACH transaction (e.g., payroll, direct deposit, etc.) and is also used for matching.
  5. Specify Debit/Credit: Determine whether the rule applies to debits, credits, or both.

What Happens If COIDs Are Not Authorized

Failure to authorize HFD’s ACH Company IDs can result in blocked transactions. This may trigger a temporary freeze in funding. 

Whitelisting these COIDs is a simple but critical step to maintaining uninterrupted payment activity.

Notifying HFD of Resolution

To reattempt debit processing, HFD must be notified once the issue is resolved. Please send proof of resolution by emailing providersupport@gohfd.com or by calling Provider Support at 877-272-5549.