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Proof of Treatment Requests for Delinquent Accounts

Understanding why verification is required and how to complete requests quickly to avoid delays or account cancellation

Overview

Proof of treatment may be required for certain high-risk accounts that are 90+ days past due, non-responsive, and have no payment activity. Verification is needed before accounts can move to charge-off or collections.

Why This Is Required

  • Fraud prevention – confirm treatment was completed
  • Compliance – reduce risk related to collections activity
  • Charge-off readiness – validate accounts before 121 days delinquent

❗These requests are not due to patient disputes. They are part of our standard compliance process for higher-risk accounts.

What to Submit

Proof of Services Rendered:
    • Please submit an itemized receipt that includes the treatment date(s) and corresponding CPT/CDT code(s) for each service provided, as outlined in the treatment service plan.
Lab Fees (if applicable):
    • If the customer incurred a lab fee, please provide documentation detailing the cost.  
Submission Format:

Next Steps & Timeline

  • If services were rendered: submit documentation
  • If not rendered: email to request cancellation
  • Submit within 30 days
  • Allow up to 48 hours for response

🚨No Response May Result In

  • Account marked as fraudulent
  • Returned account and possible fund reversal