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Funding Report

The funding report is a helpful tool that shows you the details of the funds released to your practice for patient payment plans. It’s organized by the date the funds were sent and gives you a clear breakdown of each plan included in that funding.

Funding Summary

The Funding Report in the Provider Portal may be displayed in a few different formats, depending on the provider's setup.

Single Office Locations

For single-office providers, the report initially shows a summary view with funding dates listed. 

Glossary - Individual Funding Summary

  • Funding Release Date = Date the funds were sent to designated financial institution
  • Originations = Total amount of originations for that day
  • Adjustments = Total amount funding is adjustment due to payment plan adjustments
  • Cancellations = Total amount funding is adjustment due to payment plan cancellations
  • Gross Funded= Total amount send to the designated financial institution

Multiple Office Locations

For multi-location providers, the report initially shows a summary view with funding dates and breakdown of locations. 

Glossary - Multiple Location Funding Summary

  • Funding Release Date = Date the funds were sent to designated financial institution
  • Practice Name = Name of the location in which funds are being distributed for
  • Practice ID = HFD provider ID
  • Originations = Total amount of originations for that day
  • Adjustments = Total amount funding is adjustment due to payment plan adjustments
  • Cancellations = Total amount funding is adjustment due to payment plan cancellations
  • Gross Funded= Total amount send to the designated financial institution

Selecting a specific funding date will expand the report to display a detailed breakdown of the individual payment plans included in that funding batch

Glossary - Loan Breakdown

  • Activation Date = Date the payment plan began
  • HFD ID = HFD payment plan ID
  • Applicant = Name of the payment plan applicant
  • Funding Release Date = Date the funds were sent to designated financial institution
  • Bank Account = Last 4 of the bank the funds are being dispersed to
  • Treatment Amount = Full amount of treatment before down payment
  • Grade = Customer credit grade at application date
  • Patient ID = Providers internal identifier or chart number
  • Type = Transaction reason
  • Discount Rate = Merchant Fee percentage net funded from the treatment amount
  • Discount = Dollar amount net funded from the payment plan
  • Amount = Total amount being dispersed to the provider
  • Finance Amount = Amount the customer is financing after down payment
  • Bank Account = Last 4 of the bank the funds are being dispersed to
  • Routing = Bank Routing Number

 

What happens if a patient payment is returned or an adjustment is processed?

Funding reports are net settled. Each cycle, HFD totals the new loan originations funded to your practice and subtracts any returns, adjustments, and cancellations processed that same day. What you receive is the difference, a single net amount rather than separate credits and debits.

In practice, this means a deduction usually doesn't arrive as a bill. If your practice originated $8,000 in new loans on the same day a $500 adjustment was processed, your funding report shows $7,500. The deduction appears as a net settlement deduction line item so you can trace it back to the specific patient and transaction.

This applies when:

  • A patient's payment is returned (for example, an ACH return or a chargeback)
  • A patient's plan is cancelled
  • Your practice requests an adjustment to a patient's balance

In each case, the amount previously funded to your practice appears on your next funding report as a net settlement deduction, reducing the total funding for that cycle. Loans are net settled against originations, adjustments, and cancellations processed on the same day.

Example 1: Balance adjustment

    • Ned finances $3,000 and has paid $2,500. Your practice has been funded for all $2,500.
    • Your practice requests a $1,000 reduction, lowering Ned's balance to $2,000.
    • Ned has already paid $2,500 — $500 more than his new balance. HFD refunds Ned $500 and marks his plan paid in full.
    • Your next funding report reflects a $500 net settlement deduction.

Example 2: Returned payment

    • July 10, 2026: Jane makes a $105.00 ACH payment.
    • July 12, 2026: Your practice is funded $100.80 ($105.00 less practice fees).
    • July 13, 2026: Jane's payment is returned by her bank.
    • Your next funding report reflects a $100.80 net settlement deduction.