The Do’s and Don’ts of Funding with HFD
Getting funded isn't complicated. By following these best practices and avoiding the mistakes, you can keep your practice cash flow running smoothly without delays, errors, or extra follow-up.
✅ DO: Best Practices for Proper Funding
1. Submit clean, accurate applications.
Double-check all patient info, including name, date of birth, email address, and phone number are correct. This simple step prevents delays and ensures smooth processing.
2. Use the Provider Portal.
Always submit applications directly through your HFD Portal. This ensures proper routing, correct processing, and gives you access to all the tracking tools you need.
3. Confirm patient steps are completed.
Verify patients have completed all required steps, including ID verification and signing their agreement. This prevents applications from getting stuck in processing.
4. Track status in real-time.
Use your application dashboard in the Portal to monitor progress and catch any missing steps early. Proactive monitoring helps you address issues before they become problems.
5. Select correct treatment type.
This is critical: Always choose the correct treatment type when submitting applications. Accurate treatment selection ensures patients receive valid offers. Proof of services may be requested by HFD.
NOTE: Intentionally choosing incorrect treatment types is a serious violation that can result in termination from HFD. Even unintentional can lead to reversed funding, so always verify your selection before submitting.
6. Reach out if something looks off.
If something seems stuck or unclear, contact provider support. We’re here to help.
❌ DON'T: Avoid These Mistakes
1. Don’t backdate applications.
Applications must be submitted before or on the treatment date. Backdated applications violate compliance and will be rejected.
2. Don’t use outdated or incomplete patient info.
Double-check all patient details—incorrect phone numbers or emails will prevent verification and stall the application process.
3. Don’t skip required steps.
Each step is required for compliance. Skipping steps will creates delays and hold up funding.
4. Don't cover a patient's down payment on their behalf.
Patients must cover their own down payment. Practice-funded down payments violate program terms and will result in loan cancellation.
5. Don't stack multiple loans for the same treatment.
Multiple applications for the same procedure will be rejected and may result in program termination.
Remember: We want you to succeed! These guidelines protect both your practice and patients while ensuring everyone has the best possible financing experience. When in doubt, reach out to our support team.