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How to invite new users

In this article, we will teach you how to invite members of your team to the Provider Portal so that you can share the load!

Inviting Users

There are two places in the provider portal where a new user can be invited from the dashboard or the provider settings page. It’s essential to note that only users with manager or admin rights can invite users.

  • From the menu bar in the provider portal click the Profile Icon and select Settings 
  • Select Users from the settings menu
  • Click Add User in the upper right
  • A slide-out will appear where you will enter the user’s email address
    • If multiple locations exist, select the location the user should be assigned in the Select Provider dropdown
  • Next, select the permissions role for the user.
  • Click Create User & Send Invite

An email will be sent to the user to set up their profile.

User Permission Glossary

Below is a glossary of rights by role. Click the link on the role for more information on the function of each of the rights.

  Admin Standard Viewer
Submit Payment Plan  
Update Customer Address and Phone
Add Account Notes
Adjust and Cancel Existing Payment Plans    
Download Applicant Documents
Make Payments on Behalf of Customer
View Reports  
Add and Edit Users    
Update Company Demographic Information