Creating an Account
Consumers will click Create An Account to create a MyHFD account after their payment plan has been set up.
- On the first step, enter the date of birth, email, and confirm with the Captcha
- Next, create and confirm the password, set a recovery question, and agree to the terms and conditions.
- Click Create Account
- Finally, an email will be sent to confirm the details and the account is ready.
Dashboard
From the dashboard of the MyHFD Customer Portal, patients/clients can view
- Payment history
- Balance information
- Next payment due date
- Account alerts
- Special Promotional Offer Terms
One-time payments can also be initiated from the account dashboard
By selecting View Finance Details an expanded view of the patient’s account history can be accessed.
In this expanded view, patients can access a summary of the payment plan, shorten their term length, and download their signed agreement.
Payments
One Time Payment
Making one-time payments is a breeze, simply click Pay Now from the dashboard or select the Payment tab in the navigation menu.
From this page, consumers can :
- Pay past due
- Enter a custom payment amount
- Payoff the No Interest Promo
- Consumers can also chose to apply their payment to interest or their principal balance
Profile
Manage Auto Pay
To manage the account automatic payments are withdrawn from, click Edit automatic payment method from the profile section.
Update primary payment method. Consumers choose to make automatic payments from a range of payment types and in some cases even an HSA/Flex spending account.
To ensure payments are withdrawn from the correct account, payment method updates should be made 48-72 hours ahead of their next payment date
Update Profile
To manage and update consumer contact information click Edit contact information from the profile section.
Once there, consumers can update
- Address
- Phone
- Email Preferred Language
- Notifications Settings
Manage Multiple Payment Plans
Managing multiple payment plans is easy, all a patient/client needs is their HFD application ID and they can manage multiple payment plans from any provider from one user login.
- To associate payment plans, simply click Profile from the menu bar
- Next select Claim My Application
- Enter HFD Application ID – this can be obtained from the original email after setting up a payment plan or by contacting HFD at 877-874-3877
- Enter the patient DOB and Email and select Claim Application
The consumer can then toggle between payment plans from the Dashboard or within the Profile page
