Applicant Identity Verification
To help protect both patients and providers from fraud, it is important to verify a patient’s identity before they apply for a payment plan.
Ensure a clear and legible copy of the applicant’s valid government-issued photo ID is collected at the time of application and stored in the patient’s chart. This documentation should be retained for audit, compliance, and record-keeping purposes.
Acceptable ID Types:
✅ Drivers License
✅ State ID
✅ Passport (foreign or domestic)
✅ Passport Card (U.S. issued)
✅ Permanent Resident Card
✅ Other U.S. Government Issued IDs
‼️U.S. Military IDs are not accepted at this time.
Spotting a Fake ID
There are a few ways the ensure the physical IDs being assessed are valid. We’ve summed up a few red flags to look out for.
- Check for holographic overlays over the photo and/or laser engravings.
- Check for misspellings.
- Information listed in the incorrect location.
- Rough or bumpy texture.
- Verbal verification of patient information does not match information on the ID.
Valid ID Examples:
