---
title: Applicant Identity Verification
description: "Our application process is designed to be simple and streamlined, consisting of three
straightforward steps. Here's a detailed guide to walk you through each stage of the process."
---

1. [Help Center](https://helpcenter.healthcarefinancedirect.com/help?hsLang=en)
2. [ Resources ](https://helpcenter.healthcarefinancedirect.com/help/resources?hsLang=en)
3. [ Identity Verification ](https://helpcenter.healthcarefinancedirect.com/help/resources?hsLang=en#identity-verification)

January 16, 2026

# Applicant Identity Verification

## To help protect both patients and providers from fraud, it is important to verify a patient’s identity before they apply for a payment plan.

Ensure a clear and legible copy of the applicant’s valid government-issued photo ID is collected at the time of application and stored in the patient’s chart. This documentation should be retained for audit, compliance, and record-keeping purposes.

### Acceptable ID Types:

### ✅    Drivers License

### ✅    State ID

### ✅    Passport (foreign or domestic)

### ✅    Passport Card (U.S. issued)

### ✅    Permanent Resident Card

### ✅    Other U.S. Government Issued IDs

 

‼️U.S. Military IDs are **not **accepted at this time.

### Spotting a Fake ID

There are a few ways the ensure the physical IDs being assessed are valid. We’ve summed up a few red flags to look out for.

- Check for holographic overlays over the photo and/or laser engravings.
- Check for misspellings.
- Information listed in the incorrect location.
- Rough or bumpy texture.
- Verbal verification of patient information does not match information on the ID.

#### **Valid ID Examples:**

![Screenshot 2026-01-16 091420](https://helpcenter.healthcarefinancedirect.com/hs-fs/hubfs/Screenshot%202026-01-16%20091420.jpg?width=609&height=313&name=Screenshot%202026-01-16%20091420.jpg)