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Applicant Identity Verification

Our application process is designed to be simple and streamlined, consisting of three straightforward steps. Here's a detailed guide to walk you through each stage of the process.

Before a patient applies for a payment plan, it's essential to verify their identity to
protect both our providers and patients from fraud. Ensure that you retain a copy of the
applicant's valid government-issued photo ID in their chart for audit and record-keeping
purposes. 

 
ID types

Spotting a Fake ID

There are a few ways the ensure the physical IDs being assessed are valid. We’ve summed up a few red flags to look out for.

    • Check for holographic overlays over the photo and/or laser engravings.
    • Check for misspellings.
    • Information listed in the incorrect location.
    • Rough or bumpy texture.
    • Verbal verification of patient information does not match information on the ID.

    Valid ID Examples: