Applying a Discount to an Active Payment Plan

The below article outlines how a provider can issue a discount on an active payment plan so that HFD knows to make the appropriate financial adjustments.

Only account administers can access this feature

Adding a Discount

  • From the menu in the Provider Portal hover over Payment Plans and select Applications
  • In the upper right-hand corner, just above the notes window, select Actions>View Adjustments

  • A flyout will appear
  • Under the Type dropdown, select Discount
  • Next, enter the amount of the discount
  • Select, Request

  • A note will appear in the patient's timeline with the status of the request

Please note: Discount requests may take up to 48 hours to be visible in the patient's account. A note will be added to the timeline once complete.